Africa Travel Specialist
JOB DESCRIPTION
Job Title: Africa Travel Specialist / Senior Africa Travel Specialist
Responsible to: Founder
Start date: October-November 2024
Basis: Full-time
Office or home based: Hybrid; Cheltenham
Salary: £25,000 – £35,000 (dependent on experience) + commission (£8k – £15K and above)
Summary: If you want to be part of the exciting journey of a new business that is carving out a much-needed niche in the industry, as a provider of exciting and inspiring, tailor-made adventures for families then read on. If not, stop here, because this role isn’t for you.
Company background: Coral Tree Travel launched in January 2021 as a provider of unique family safaris. The owners, Mike & Tess Kelly, identified the need for a travel company that specialises in tailor-made African adventures for families of all shapes and sizes.
Now, after three years of rapid growth, the company is looking to expand further with a growing team.
Job Purpose: In order to drive further growth and expansion, the Africa Travel Specialist / Senior Africa Travel Specialist will join the sales team and deliver exceptional service to grow sales and repeat business.
Job Responsibilities:
Sales and customer service (primary)
- Achieve a high level of conversion of Africa safari enquiries
- Establish client rapport and deliver an impeccable level of service to ensure repeat and referral business
- Take responsibility for the entire customer journey of each client, to ensure the highest standards of service are delivered during the sales process, pre-travel, whilst travelling and post travel.
- Create and deliver client proposals and travel documents that showcases the knowledge and premium nature of the brand.
- Ensure margin and profitability hit company targets.
- Manage any travel emergencies and issues within your own pool of clients.
- Drive new business development via existing personal network
Marketing and Product (secondary)
- Generate digital content for product pages, destinations, experiences and blogs
- Expand Africa product portfolio
- Work with DMCs to identify new and exciting product, alongside existing established properties
- Attend industry events
This list is not exhaustive and in addition to these duties and responsibilities the successful applicant will be required to carry out any other reasonable duties that may be needed from time to time.
Skills required
- A self-starting entrepreneurial spirit is essential in a growing small business
- Excellent communication skills, in person, via email and over phone/video call
- A relentless drive to deliver phenomenal customer service
- The ability to multi-task and ‘spin many different plates’ simultaneously
- Resourcefulness and the ability to problem solve under pressure
- Ability to prioritise effectively and good time management skills
- Good Microsoft Office and IT skills
Experience required
- Personal travel experience within Africa
- Knowledge of the Africa tailor-made safari market
- Sales experience
Send applications to mike@coraltreetravel.com.
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Google Rating
5.0
Based on 77 reviews
Coral Tree Travel
5.0
Scott D
1737671445
Mike and Coral Tree have been wonderful to work with in arranging our planned family safari this summer. Mike has been continually responsive, even during his December holidays and while in flight to another country. We were nervous about taking a family safari with our three-generation family, including younger children and grandpa, and meeting everyone’s needs in an experience we know nothing about, but I think Mike and team have nailed it. In helping us design our specific trip, he has used his own travel experiences with his own family in similar age to explain why some things we were thinking wouldn’t work and while others we had overlooked would be a better fit. He even talked us out of extra experiences (ie. safari hot air balloon) that were more money and he could have charged us for, because our younger daughter would not have been able to see well over the side of the ballon basket, as he had experienced with his own daughter. I’d like to think we’re fairly savy and experienced, but also budget conscious international travelers, and we got a good vibe from Mike and Coral Tree. No BS, just a family run business. I’ll happily update this post after our trip this summer (2025) and provide additional feedback. Good luck with planning everyone!
Jennifer Edwards
1737474430
Fabulous service , very attentive and thorough . We are experienced travellers , including several safaris across Africa , and have used a variety of companies to help us plan our trips . This is the first time we have used Coral Tree and whilst we are a couple , not a family , the service we have had has been first rate . Catherine listened to our ideas and put a terrific plan together … when we wanted to tweak the details she reacted immediately and implemented our requests very quickly . The result of her expertise is a very exciting holiday and I know that she will ensure all goes smoothly when we go to Kenya in June this year . All credit to her for her efforts but also to Tess and Mike who have touched base with me too . I would definitely recommend Coral Tree for their professionalism and attention to detail . The combined experience of Catherine , Tess and Mike is very reassuring … I can’t wait to visit Kenya again after many years … and feel sure that everyone at Coral Tree is as excited as we are .
Claudia Wilson
1736872441
We used Coral Tree travel to organise a special once-in-a-lifetime family holiday and have been extremely impressed with the full service provided. Mike took the time to listen to our interests and wants from the holiday, including a safari and trip to Zanzibar. Understanding the special nature of it his team went above and beyond to pull together an itinerary beyond our wildest dreams! The presentation of the itinerary allowed us to understand each leg of the journey, and Mike truly did the thinking for us! We look forward to our holiday and wouldn’t hesitate to recommend Coral Tree Travel to all our family and friends.
Clare Leonard
1736193651
We’ve just booked our last minute trip to Cape Town with Tess and she couldn’t have been more helpful. We were quite vague in our ‘wish list’ of things we’d like to do and Tess has pulled together the most amazing itinerary, maximising our time there. The accommodation recommendations were exactly what we were looking for too. We can’t wait to travel in a few weeks - thank you Coral Tree!
christine elbe
1734774289
Wir sind sehr froh, wurden wir durch Coral Tree Travel umfangreich und sehr kompetent für unsere Safari durch mehrere Ländern beraten. Cameron ging immer auf unsere Bedürfnisse ein und der individuelle Parcours wurde auf saisonale Bedingungen, mögliche Aktivitäten und sinnvolle Dauer an einem Ort erwogen. Wir können dieses Unternehmen allen Familien für ihre Reiseplanung wärmstens empfehlen. Christine + Familie
Charlotte Logie
1731413778
We had the most wonderful holiday with Coral Tree. We were in Kenya to run a multi-day race and wanted a post run holiday to relax and unwind and explore the beautiful wildlife and Coral Tree put together the perfect package. We had time relaxing at Diani Beach which was lovely, and then back into the Masai to stay at the amazing Secluded Africa lodge and see all the incredible animals. Great accommodation and really friendly to deal with.
Julian Ince
1730879102
I've booked to go to Vic Falls, the Okovango Delta and the Kalahari with Coral Tree. I've been impressed with the care taken over my bookings, and the willingness to make sure my itinerary, which included a number of changes I asked for, was the right one for me. I'm now looking forward to the trip!
Anthony Davy
1730483043
Mike's expertise and knowledge meant we had a truly wonderful experience on safari. The arrangements were carefully planned and organised around our requirements and everything went so smoothly. A perfect way to celebrate a successful ascent of Mount Kenya. Highly recommended!
Sue Mc
1730467987
We used Coral Tree for a trip to Uganda 2 years ago and we are back seeking Mike's expertise in Tanzania. For me this speaks volumes about how highly we value their knowledge and professionalism. Mike and Tess have lived and worked out there and so they can offer a personal take on lodges, parks, weather you name it!! Once again Mike put together an fantastic itinerary which we played around with a little but by version 2 we had everything we needed within our budget. We really couldn't fault them and would whole heartedly recommend to anyone looking to organise a trip to Africa. Counting the days now :)
Vanessa Osborne
1729298957
I couldn't of asked for more from Cameron at Coral Tree. We are so thankful for his expert knowledge and personal contacts which has helped to plan our once if a lifetime safari trip. From our first contact Cameron has been very efficient, taking into consideration our complicated time scale and has managed to pull off a very impressive trip! We are very excited to say the least, thank you so much.
Vivien Dacie-Ward
1728900293
We are about to embark on a what's going to be a fabulous adventure - Safari trip to Kenya combine with beach holiday in Zanzibar.So far, all I have are praises for Coral Tree Travel, especially Charlie Potter, who was right from the first contact, very professional, friendly and knowledgeable. Above all, Charlie LISTEN and deliver exactly what we asked for.We have travelled with other companies in the past, but Coral Tree is going to be are GoTo company. I hope that they have more Charlie's for other countries.Leaving in a few days, so watch this space.BACK FROM THE MOST AMAZING SAFARI HOLIDAY. Unfortunately, I don't have enough words and space to sing my PRAISES. Everything was perfect, the care, the places, the stuff, food, drinks, animals...ALL BRILLIANT.We shall go again next year. Thank you Coral Tree Travels.Vivien
Rutika Dodeja Hathiramani
1727715125
Mike has been very helpful in planning our special holiday. He took the time to listen to our requirements and tweak the itinerary to suit our needs perfectly. He has been very prompt and has worked with us to make us an itinerary that we are looking forward to.Having never experienced an African safari, the planning seems very daunting, but Mike has reassured us and walked us through the steps beautifully.
Ali Abaza
1725722739
Excellent tailored service. Charlie was super helpful and understanding of our requirements.
Imogen Kingsley Smith
1725370745
I would highly recommend Coral Tree. Rosanna and Mike were so helpful when planning my Tanzania Safari and Zanzibar Beach holiday. Very efficient and knowledgeable!!! Get yours booked 🙌
alana murphy
1724607408
We have just booked a safari trip with Coral Tree Travel for our honeymoon and couldn’t recommend the team highly enough! Charlie was amazing, he took time to get to know us and understand what was important to us. His knowledge of the country and the animals was outstanding. He put together an itinerary that delivered everything we asked for and managed to keep it all within our budget. We were absolutely delighted with the service and we cant wait to go, knowing everything has been taken care of. Thank you Charlie & all the team.
Marcus Roberts
1724254728
An excellent service from start to finish. Mike was friendly, helpful informative and his expertise meant we have the perfect honeymoon lined up. We are so looking forward to our trip.
Debbie Mcdonald
1723749989
As a parent searching for a first safari for myself and my son, I have to admit that I didn't know where to start... I did some research, contacted a few travel operators but ended up feeling more confused than when I started. So I decided to search for a more family orientated trip and it was then that Coral Tree came up so I thought why not fill in the enquiry form..... And I am so happy I did! I had a conversation with Mike, the first of a few, and immediately felt at ease and more knowledgeable and informed on many aspects that I was previously worrying about. Mike gave me ideas of itineraries and options that I would never have thought about and I never felt rushed or like I was asking too many questions. I have now booked our dream holiday to Kenya and zanzibar with Coral Tree and we absolutely cannot wait! If you are a bit green when it comes to travelling, don't hesitate to contact Coral Tree, they are so so helpful. Roll on 2024!Fast forward 2 years and yes! Naboisho was everything and more than we could have hoped for.. we saw every animal we wanted and more, the Birdlife is extremely beautiful. These are just a few of the many photos my son has taken during our trip. Thank you again Mike , the whole experience and expertise from you was flawless.
Oliver McGlashan
1723636631
Mike was brilliant the whole way through the process. Very knowledgeable, very responsive and organised us the honeymoon of a lifetime.
Mike Pita
1720811204
Charlie and Mike at Coral Tree Travel were amazing. Mike even had the courtesy of returning my emails from a flight he was on! Charlie was super helpful with a host of knowledge in Africa. He even knew some of the accommodation owners personally. Both Mike and Charlie were patient with my frequent and persistent questions and delivered a bespoke holiday that felt like it had a personal touch. Pricing was also very good, compared to some other quotes I had received. A very positive experience.
David Leach (Theoptimistictraveler)
1720183578
We're first-time safari goers, just returned from the most memorable two weeks of our lives; all made possible by Charlie at Coral Tree. From his initial patience with our many changes of itinerary to his fabulous attention to detail, everything just came together in spectacular fashion. The camps were each exceptional, Amalinda for the Rhinos, Sable Valley for the up close and emotional experience with elephants and John's Camp for the amazing day spent with Boswell the famous 'stand-up' elephant and in the afternoon an entire pride of 9 lions. Flights, transfers and organisation were faultless and we are enriched with so many new friends and wonderful memories. Can't wait for the next one.
Tony Phillipson
1719302976
Update to the initial comments below: we have just returned from our holiday to Tanzania, and I am delighted to confirm that the itinerary and arrangements made by Mike and Coral Tree Travel were exemplary. The choice of hotels (Gibb's Farm near Ngorongoro Crater, Oliver's Camp in Tarangire National Park, and Tulia in Zanzibar) was excellent, and made for a truly varied and memorable experience. The vital linking arrangements - multiple road and air transfers, and a wonderful personal guide from Asilia for 5 days - were also faultless. Mike was additionally happy to accommodate several modifications to the standard timing and transfer arrangements very efficiently, and also arranged memorable birthday celebrations at the various venues.In short, I cannot recommend Coral Tree Travel highly enough if you are looking for a personal yet professional 'turnkey' travel consultant to East Africa...------Although we have not yet started our holiday, just wanted to say that Mike has been very helpful indeed. We approached three operators with a detailed brief (we have been to East Africa several times) and were very impressed by the care he took to learn our requirements and preferences and come up with a creative and interesting itinerary while respecting our budget. He also made sone very valuable negotiations with hotels about check in/out to accommodate our inconvenient international flight times. We are looking forward to the trip very much, and with confidence that it will be a memorable one...
S MELO
1718126930
Just booked a very exciting 3 generation family vacation. Such a pleasure to work with Coral Tree, who patiently proposed places they have actually been to and recommend different options to ensure all of our needs are met, including variety of landscapes and experiences, transport and accommodation options, etc. The budget is hard to swallow for 1st time safari-goers and Coral Tree clearly took us through where all the costs go into so that we could create a budget our family was comfortable with, without compromising any of the experience. We can't wait for our travels!
Karla Edwards
1716282992
I honestly cannot thank Charlie enough he has been so patient and considerate when going through the options for this holiday. It was very important we got this right as we may never do it again and when travelling with 3 young children I was conscious to make sure we had an itinerary that catered for us all and Charlie did not disappoint. He took the time to ensure everything was perfect and within our budget. We really appreciate all the help he gave us to arrange this Safari we are so excited to go!
Susan Lennox
1713273573
As safari first-timers, travelling with kids, I wanted to find a company that had comprehensive knowledge of options that would suit family needs. Charlie at Coral Tree was very quick to respond to my initial enquiry, provided great advice and answers to my many questions and has put together an exciting itinerary for us.The partnerships and personal experience that Coral Tree have with local accommodation providers and safari guides gives peace of mind that we'll be well looked after in Kenya and Zanzibar. We're looking forward to our trip!
Tom Birkbeck
1712651565
Our experience with Coral Tree Travel from the beginning has been perfect. Within 24hrs on contacting them we had a video call with Rosanna to discuss our thoughts on the holiday which was very quickly responded to with various options and prices for our family holiday. I would highly recommend Coral Tree for exciting family adventures. Tom & Kate
Andrew Riddell
1712053208
Rosanna has been extremely helpful, responsive and knowledgeable when organising my honeymoon. She really listened and was able to provide first hand experience and advice to make sure we have a trip of a life time! As a result, I would highly recommend Coral Tree Travel.
Julia Sutton
1709826311
Rosanna and Mike have both been absolutely superb in helping me plan a very special family safari to South Africa. They have been very patient, extremely responsive and both really understood exactly what I wanted from the holiday; Nothing has been too much bother. Their knowledge of safari holidays and South Africa is extensive and has been invaluable. I really feel that Coral Tree understand the importance of making sure the holiday fits around my young children, whereas most other companies expect the children to fit around the holiday. They worked within our budget and I really feel that we have got excellent value for money. The whole experience has been very personalised and the service I can't fault. My family really can't wait until our holiday and I know that it will be a very special. I would highly recommend Coral Tree Travel and hope this isn't my last holiday with them! Thank you so much! Julia and family
Martin Bradley
1708622318
Huge thanks to Charlie for making our first safari booking go so smoothly. He has been on hand to answer all of our questions and guided us with his knowledge. We highly recommend Coral Tree!
Claire Loon
1708469899
Rosanna has been so very patient, friendly and helpful in preparing an itinerary for a South Africa family holiday. We made a few iterations and I felt she really listened and understood my requirements and adapted the plan without question if I wanted to change something. I felt in good hands as she has experience of travelling to the area we booked to visit with her own family so she gave really useful tips and ideas.I feel really well looked after with Coral Tree pre-travel, and have a good feeling about their support when we get to our destination from the information they have provided.
Philip Davy
1708443516
Most importantly Mike listens to one’s personal requirements and aspirations, and then works hard to deliver on budget using his extensive knowledge and experience of East Africa. He responds quickly to queries and Coral’s presentation of itineraries is second to none. Mike has done a fine job. Very highly recommended.
Amber Foster
1706032526
Rosanna was brilliant with us when choosing a safari - full of knowledge and great ideas and very patient with all my questions - thanks Rosanna!
Belinda Monnington
1703693703
We would not hesitate to use Coral Tree Travel again. Rosanna Pile has been truly amazing in organising our holiday to Kenya. Nothing has been to much for her and has always been at the end of the phone for any queries. Everything has been organised for us immaculately . Thank you Rosanna and Coral Tree Travel.
olivier tabard
1702917070
Merci infiniment à l'équipe de Coral Tree Travel pour l'organisation de mon voyage en famille. Votre disponibilité, et réactivité me conforte dans mon choix de vous confier l'organisation de cet instant unique.Au vu des échanges et de la manière dont nous avons construit se voyage ensemble, je suis convaincu que ce moment organisé avec gout et professionnalisme.Un merci spécial à Tess et Rosanna !!!Vivement Juillet !!!
Elisabeth Steel
1701881035
Fabulous service from Mike at Coral Tree Travel. He took on board all our thoughts/preferences and gave us excellent advice and suggestions for accommodation and activities during our zoom chats. We ended up with a perfect itinerary incorporating 4 nights in a tented camp in Kenya followed by a week on the beach in Zanzibar. Our family of four, including children aged 12 and 17, cannot wait to go. I feel very confident that all the necessary arrangements will be made and our complex itinerary will all go smoothly when the time comes. Thank you Mike and Coral Tree Travel.
Alan Staunton
1701618112
Charlie and Mike went above and beyond to make our booking experience smooth and easy. We booked our very special holiday and were advised all the way from flights, hotels, safaris and even the correct clothing. I would recommend Coral Tree Travel to anyone I know. Thanks to everyone involved.
Daniel Izquierdo
1700666242
Highly recommend booking a trip through Coral Tree Travel. Mike and his team have a highly tailored and personalised approach to planning incredible safari holidays. We went on a trip to Kenya & Zanzibar through Coral Tree this year and have already booked our next trip with them!
Amy Dooley
1698926710
Mike is really responsive and patiently deals with all manner of questions and queries. With two children who have additional needs booking a safari via Mike has enabled us to feel confident that the children will cope with the holiday as will we as parents so we can now all focus on having a great time.
Amelia Louth
1697984228
Charlie has been absolutely brilliant in helping us to plan for our honeymoon next year. He is very knowledgeable and we’re really looking forward to our time in Tanzania! Booking with Coral Tree has helped put our minds at ease and reduced our to-do list greatly! Thank you so much! Amelia and Louis
Alison Fordham
1694594128
Our experience with Coral Tree Travel has been absolutely superb! My fiancé and I have dreamed of going on safari as part of our honeymoon, and the team at Coral Tree have made this a reality. When initially thinking about our trip we spoke to both an independent one-man-band high street travel agency and one of the luxury travel companies, and neither came close to the service delivered by Charlie at CTT.He made the whole experience so easy - listening carefully to what we were looking for, providing an exciting range of options within our budget, detailing all the pros and cons of each option (which we found incredibly helpful as newbie-safari-goers) and was prompt and clear in all of his responses. Every question and tweak to the itinerary felt like no problem at all, and in the end we had created a honeymoon that we both were absolutely buzzing with excitement about.Thank you so much to Charlie and the team at Coral Tree Travel - you're true experts in safari holidays both for families and honeymooners! A & S
Alex Harvey
1694172333
We could not recommend Mike and the team at Coral Tree Travel highly enough. Experts at what they do and the service they provide is second to none! Personable, relaxed and understanding of every question we asked, no matter how small. Booking our honeymoon is probably the most important holiday of our lives and there's no one I'd trust more. We're so excited for our trip, thank you Mike!
Cathryn Boorman
1693631792
We have settled on a South African adventure with Coral Tree Travel to celebrate my sons 30th Birthday next year. I’d come across them by chance whilst doing some research online and would recommend them highly.Charlie has put together the most amazing, bespoke trip to Cape Town, Kruger and Victoria Falls, just for us. Nothing has been too much trouble and we have been communicating via WhatsApp and email as well as all patching in to a video call which was great to share, and air and to meet Charlie (which they don’t get to do in ‘Charlie’s Angels’) 😉.We will leave another review on our return.
KandD Riordan
1692222886
We could not have been happier with the service we received from Charlie and Coral Tree Travel. He listened to our requirements and delivered a trip that was beyond our expectations. I will not hesitate to recommend them and hope to use them ourselves again soon.
Caroline Day
1692113700
I had been scouring the internet to find quality travel providers for a family safari holiday. Believe me I had contacted a good few! I stumbled across Coral Tree and I'm so glad I did. Mike has been incredibly helpful and nothing has been too much trouble. He was very knowledgeable without being pushy and managed all my little quirky requests with good humour. I feel that after weeks of "finalising" we have the holiday of a lifetime that we were looking for and I cannot wait to go. I'll review the trip once we return. :-)
Susan Jones
1692093014
We've just returned from Tanzania and Zanzibar arranged by us by Mike at Coral Tree Travel. This is a hands-on company, we would say the real deal. Mike clearly knows East Africa well and also how to make the most of a holiday there. We can confidently recommend Coral Tree Travel. They are honest, reliable and personally available to answer questions at all times!! As the holiday went on, we realised what a good job Mike had done. The places he recommended for us were just what we wanted. He listened and delivered. We're already looking at where to go to in Kenya next year ... with Coral Tree.Thanks Mike and well done!!
chloe Clark
1691747455
We have just booked our first family safari to Botswana through Rosanna at Coral Tree. Rosanna could not have been more helpful. Her vast knowledge of Africa in general but in particular her first hand experience of family safari meant that she was confidently able to answer all our questions and we had great confidence in her advice. Would highly recommend booking through Coral Tree if you are travelling with kids and would like a bespoke safari experience.
Jeremie Choukroun
1690614250
Just booked my trip with Coral tree, they were really helpful and understanding of my wishes. Charlie was really understanding and I feel like he tailored made my tripThanks
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